Non-Negotiable: The Story of Happy State Bank and the Power of Accountability by Sam Silverstein tells the real life story of J. Pat Hickman, a man with a purpose who uses his values to build an organization that is grounded in his personal convictions. Non-Negotiable is all about understanding what you believe, what you can control, what your mission is and ultimately how to create accountability around your beliefs.
Regardless of your religious background, this story is an inspiration for any leader or team looking to establish a culture that promotes personal and organization accountability. My personal favorite non-negotiables are: do what’s right, attitude is everything, and respect and appreciate others…there’s no difference between officers and employees. This is a great conversation starter with your team. -Marit Peters, IIAT president and executive director
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CAROL J. DEGRAW HARRIS, CPCU, ASLI
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LEN WILKINS, LONDON CORRESPONDENT
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